Refund policy

Return and refund policy

Return and refund policy for Veya

30-day returns: If you’re not happy with your purchase, you can request a return within 30 days of receiving your order.

Eligibility: Items must be unused, clean, and in their original packaging. To start a return, email [your email] with your order number and a short description of the issue (photos help if the item is faulty or damaged).

Faulty, damaged, or incorrect items: If your item arrives damaged, faulty, or isn’t what you ordered, contact us within 30 days with photos. We’ll send a replacement or give you a full refund, including original shipping, at no cost to you.

Change of mind returns: If you simply change your mind, you’re responsible for the return shipping cost. Please contact us first for the return address, as returns sent without approval may not be accepted.

Refunds: Once we receive and inspect your return, we’ll email you to confirm. Approved refunds are issued to your original payment method within 5-10 business days.

Cancellations: You can cancel your order within 15 minutes of placing it. After that, your order may already be processing, but contact us at [your email] and we’ll help if we can.

Australian Consumer Law: Our goods come with guarantees that can’t be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Nothing in this policy limits those rights.