Shipping policy

Shipping policy

Shipping policy for Veya

Where we ship: We currently ship within Australia.

Processing time: Orders are processed within 1-3 business days after payment is confirmed. Orders are not processed on weekends or public holidays.

Delivery time: Standard delivery takes approximately 10-20 business days after your order is processed. Delivery times are estimates and may be affected by customs, weather, public holidays, or carrier delays.

Shipping cost: Shipping costs, if any, are shown at checkout before you pay.

Tracking: Once your order ships, we’ll email you a tracking number so you can follow your parcel. Tracking may take a few days to update after dispatch.

Delays or lost parcels: If your order hasn’t arrived within 25 business days, contact us at [your email] and we’ll investigate with the carrier and arrange a replacement or refund.

Incorrect address: Please check your address at checkout. We can’t be responsible for parcels sent to an incorrect address provided by the customer. If you made a mistake, contact us as soon as possible.